Shipping policy
At axabio®, we are committed to providing a reliable and efficient shipping experience for our business clients within the European Union and internationally. This policy outlines the terms and conditions related to the shipping of products purchased from axabio®.
Shipping Destinations
We ship to verified business addresses within the European Union and internationally. If you have specific shipping requests or require assistance, please contact us at support@axabio.com.
Order Processing
• Processing Time: Orders are processed within 3-4 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
• Peak Periods: During high-demand periods, such as holidays or sales events, processing times may be extended. Any significant delays will be communicated via email.
Shipping Methods and Delivery Times
All orders are shipped from Belgium via FedEx, using secure, tracked shipping services. Shipping costs are calculated at checkout based on the destination, package weight, and dimensions.
Estimated Delivery Times:
• Belgium: 1-2 business days
• Neighboring EU Countries (e.g., Netherlands, Germany, Luxembourg): 2-3 business days
• Other EU Countries: 3-5 business days
• International Destinations: 5-10 business days
Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs processing, natural disasters, or carrier delays.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a FedEx tracking number. You can track your shipment:
• Directly via the FedEx website
• By logging into your axabio® account
Delivery Terms
• Accurate Address: Please ensure your shipping address is complete and accurate. axabio® is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
• Receiving Goods: Upon delivery, inspect the package for visible damage. If you notice damage, retain all packaging materials and contact us immediately at support@axabio.com.
• Force Majeure: axabio is not liable for delays caused by unforeseen circumstances, such as natural disasters, pandemics, strikes, or other force majeure events.
Customs Duties and Taxes
Orders shipped to non-EU countries may be subject to customs fees, import duties, or taxes. These charges are not included in our product or shipping prices and are the responsibility of the recipient. We recommend consulting your local customs office to understand potential charges before placing an order.
Customs Delays: International orders may experience delays due to customs clearance processes. While we strive to expedite shipping, such delays are beyond our control.
Order Modifications and Cancellations
• Address Changes: If you need to update your shipping address, please contact us within 24 hours of placing your order at support@axabio.com.
• Order Cancellations: Orders can be canceled before shipment. If the order has already been shipped, you may return it following our Returns and Exchanges Policy. Refunds for canceled orders are processed within 7 business days.
Returns and Exchanges
We stand by the quality of our products. If you receive a defective or incorrect item, please contact us at support@axabio.com within 7 days of delivery to arrange a return or exchange.
• Return Shipping Costs: If the return is due to a defect or error on our part, we will cover return shipping costs.
• Refund Processing Time: Refunds are processed within 14 days of receiving the returned item.
For detailed instructions, refer to our Returns and Exchanges Policy.
Compliance with EU Regulations
axabio® adheres to all relevant EU regulations, including:
• The Consumer Rights Directive, ensuring transparency in pricing, delivery, and returns.
• The Electronic Commerce Directive, governing e-commerce practices.
Policy Updates
This Shipping Policy is subject to updates. Changes will be posted on this page, and significant updates will be communicated via email or our website.
Contact Us
For any questions, concerns, or assistance, please contact us:
Email: support@axabio.com
Address: axabio® NV, Nieuwe Dreef 2, 2620 Hemiksem, Belgium
Thank you for choosing axabio®. We are dedicated to delivering excellence and ensuring your satisfaction.